PEOPLECERT ITIL-4-Practitioner-Deployment-Management Free Sample Exam Questions 2026

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Page: 1 / 4
Total Questions: 20

Questions & Answers PDF

• Question 1

  

  [Apply Deployment Management Processes]An organization is deploying new software and new servers to support a service that will be launched soon. Which TWO of these activities should the organization conduct as part of the 'verification of the service components' activity of the 'deployment lifecycle management' process?Checking that the correct models of server have been supplied Testing the software for defectsCreating a schedule for installing the new servers Installing the new software to the newly installed servers

  • 1 and 2
  • 2 and 3
  • 3 and 4
  • 1 and 4

  Reveal Answer Answer: A Next Question

• Question 2

  

  [Engage with Stakeholders and Suppliers]How will suppliers support the development of an organization’s deployment management practice?

  • Advise on the selection of tools that can be used across the organization’s value streams
  • Define the practice success factors for deployment management
  • Create deployment models based on those of other organizations
  • Develop value streams for the organization utilizing deployment management where appropriate

  Reveal Answer Answer: A Next Question

• Question 3

  

  [Measure and Improve Deployment Management]Which capability criterion should be used to assess if the organization is succeeding in increasing the capability level of its deployment management practice by maintaining an effective deployment approach?

  • New and changed services and service components are successfully deployed
  • Deployments are supported by relevant competences
  • Deployments include required technologies and information flows
  • Deployment rules are integrated with policies and rules for changes and releases

  Reveal Answer Answer: A Next Question

• Question 4

  

  [Use Tools and Techniques for Deployment]Which automation tools should be used to transport and install configuration items into a test environment?

  • Deployment tools
  • Environment configuration and management tools
  • Work planning and prioritization tools
  • Service configuration management tools

  Reveal Answer Answer: A Next Question

• Question 5

  

  [Integrate Deployment Management with Other Practices]A large organization wants to manage its IT services by analyzing and improving value streams. It is unsure how to combine value streams and management practices, such as change enablement and deployment management. What is the CORRECT approach for this organization to take?

  • Create a separate value stream for each management practice
  • Create one combined value stream for change enablement and deployment management
  • Create a single value stream that includes change enablement, deployment management, and other practices such as continual improvement
  • Create several value streams that include change enablement, deployment management, and other practices such as continual improvement

  Reveal Answer Answer: D Next Question

• Question 6

  

  [Understand the Key Concepts of Deployment Management]Which of the following BEST describes the scope of deployment management practice?

  • The practice includes deploying network hubs to and removing applications from staging environments
  • The practice includes updating service documentation and transferring it to the live environment
  • The practice includes removing configuration documentation but not physical servers from the live environment
  • The practice includes deploying network hubs but not additional software licenses to the live environment

  Reveal Answer Answer: A Next Question

• Question 7

  

  [Apply Deployment Management Processes]What should be done if a newly developed deployment model cannot be tested for technical reasons?

  • Only use the new model after a way to test it has been found
  • Carry out test deployments to see if the model works correctly
  • Closely monitor the first few uses of the new model
  • Automate the activities of the new model before it is used

  Reveal Answer Answer: C Next Question

• Question 8

  

  [Apply Deployment Management Processes]What key output of the 'deployment model development and improvement' process can be used to trigger implementation of a newly updated deployment model?

  • Lessons learned
  • Change request
  • Updated knowledge management articles
  • Deployment review reports

  Reveal Answer Answer: B Next Question

• Question 9

  

  [Engage with Stakeholders and Suppliers]Which is NOT an example of how an organization should work with suppliers to improve itsdeployment management practice?

  • Considering dependencies on third parties when analyzing service value streams which include deployment management
  • Carefully selecting suppliers of software tools for CI/CD pipeline
  • Involving third parties in review and planning of the value streams that include deployment management
  • Developing and enforcing detailed and rigorous procedures for every interaction between suppliers and the organization

  Reveal Answer Answer: D Next Question

• Question 10

  

  [Integrate Deployment Management with Other Practices]An organization’s end users have complained that major software updates happen during work hours, with insufficient notice, and sometimes disrupt users’ work for an unacceptably long time. Thedeployment manager already has close alignment with the release manager and release processes, and has implemented CI/CD. What is the BEST action for the organization to take to ensure new software features are relevant to the end-users?

  • Use infrastructure as code to support the software deployment
  • Embed validation and testing within the deployment models
  • Align with the change enablement manager to improve the change planning procedures
  • Integrate deployment management and configuration management activities to improve version control

  Reveal Answer Answer: C Next Question

Page: 1 / 4
Total Questions: 20

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