Salesforce FSL-201 Free Sample Exam Questions 2026

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Page: 1 / 21
Total Questions: 105

Questions & Answers PDF

• Question 1

  

  Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?

  • Work Types, Skill Routing, Skill Requirements, Operating Hours B. Case process, Work Types, Entitlements, and Milestones C. Skill Requirements, Work Types, Case Process, Milestones D. Work Types, Skill Requirements, Entitlements, and Milestones
  • Case process, Work Types, Entitlements, and Milestones
  • Skill Requirements, Work Types, Case Process, Milestones
  • Work Types, Skill Requirements, Entitlements, and Milestones

  Reveal Answer Answer: A Next Question

• Question 2

  

  Universal Containers wants to track how much time each Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working.

  • Technician hours at client location.
  • Technician work orders completed
  • Technician hours traveling
  • Technician hours per day.

  Reveal Answer Answer: A, ,D Next Question

• Question 3

  

  Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?

  • Managing page layouts and milestone trackers can be done in salesforce1. B. Creating Entitlements for Cases and Work Orders must be separated. C. Managing page layouts and validation rules can be done in Salesforce Lightning. D. Creating Entitlements for Work Orders requires Lightning to be enabled.
  • Creating Entitlements for Cases and Work Orders must be separated.
  • Managing page layouts and validation rules can be done in Salesforce Lightning.
  • Creating Entitlements for Work Orders requires Lightning to be enabled.

  Reveal Answer Answer: B Next Question

• Question 4

  

  Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date. How can these certifications be manager on the Resource?

  • Add the Resource Skill and track certification using reminder. B. Add the Resource Skill and create Absence once expired. C. Add the Resource Skill as Time Phased. D. Add the Resource Skill and remove from the Service Territory once expired.
  • Add the Resource Skill and create Absence once expired.
  • Add the Resource Skill as Time Phased.
  • Add the Resource Skill and remove from the Service Territory once expired.

  Reveal Answer Answer: C Next Question

• Question 5

  

  Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?

  • First time fix rate: The percentage of on-site service requests resolved on the first visit. B. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month. C. Average time to repair: The average time required to repair or install as asset. D. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.
  • Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.
  • Average time to repair: The average time required to repair or install as asset.
  • Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.

  Reveal Answer Answer: B Next Question

• Question 6

  

  Which two configurations can companies add to brand the Field Service mobile app?

  • Company logo B. Company Colors C. Company style sheets D. Company address
  • Company Colors
  • Company style sheets
  • Company address

  Reveal Answer Answer: B Next Question

• Question 7

  

  Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country. What Price Book structure is recommended?

  • Utilize a standard Price Book specific to each country. B. Utilize the standard Price Book with pricing rules applied. C. Utilize a custom Price Book specific to each country.
  • Utilize the standard Price Book with pricing rules applied.
  • Utilize a custom Price Book specific to each country.

  Reveal Answer Answer: C Next Question

• Question 8

  

  A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.

  • Open a Case and inform Customer of weekend service pricing. B. Open a Case and send email with new Service Offerings. C. Open a Case and a renewal Opportunity for the Sales team. D. Open a Case and create a Work Order for the Dispatch Team.
  • Open a Case and send email with new Service Offerings.
  • Open a Case and a renewal Opportunity for the Sales team.
  • Open a Case and create a Work Order for the Dispatch Team.

  Reveal Answer Answer: A, ,B Next Question

• Question 9

  

  Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training. What should a Consultant implement to accomplish this requirement?

  • Set up Service Locations, Set up Location Skills, Define Work Types B. Define Work Types, Define Work Order Status, Set up Resource Skills C. Define Skills, Set up Skill Requirements, and Set up Resources Skills D. Set up Skill Requirements, Define Work Types, Set up Routing Rules.
  • Define Work Types, Define Work Order Status, Set up Resource Skills
  • Define Skills, Set up Skill Requirements, and Set up Resources Skills
  • Set up Skill Requirements, Define Work Types, Set up Routing Rules.

  Reveal Answer Answer: C Next Question

• Question 10

  

  Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customers install base. What should a Consultant recommend to track the lifecycle?

  • Utilize lifecycle Object tracking on Assets. B. Utilize Field History Tracing on Assets. C. Utilize custom fields for change tracking on Assets. D. Utilize a Work Order related list on Assets.
  • Utilize Field History Tracing on Assets.
  • Utilize custom fields for change tracking on Assets.
  • Utilize a Work Order related list on Assets.

  Reveal Answer Answer: B Next Question

Page: 1 / 21
Total Questions: 105

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