Microsoft MB-240 Free Sample Exam Questions 2026

Here you can get the actual Microsoft MB-240 exam questions and answers in PDF for free and for all questions premium file. These best Microsoft Dynamics 365 for Field Service MB-240 PDF questions are for every Microsoft users. Real MB-240 exam dumps that will assist you to crack the %certification% certification exam in the PDF format. For Advance preparation premium PDF files available for perfect exam preparation on reilable price option.

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Page: 1 / 35
Total Questions: 173

Questions & Answers PDF

• Question 1

  

  Your company is expanding nationally.You need to configure tax codes for a new territory, so the company can start to operate in the new territory. You realize that you can identify which field service record types the tax code will be applied to.Which three Field Service record types are taxable within the new tax code? Each correct answer presents acomplete solution.

  • Agreements
  • Services
  • Purchase Orders
  • Products
  • Work Orders

  Reveal Answer Answer: A, B, D Next Question

• Question 2

  

  You are working with your customer to define their schedule board.Your customer needs you to add or create additional views for their scheduling team.Solution: Create a new view in the Resource Requirements Views. Edit the Scheduler Settings, and add the new view.Does this meet the goal?

  • Yes
  • No

  Reveal Answer Answer: B Next Question

• Question 3

  

  A new service technician was recently hired on at Litware, Inc. and is assigned to the HVAC team. The service technician is still learning about the job and the units the company sells and services.The service technician has been assigned to a repair work order for a unit. Upon arrival and inspection, the service technician turns off the one circuit breaker to the unit, but is not sure what should be done next. The service technician makes a phone call to the internal help team, but they aren't sure how to provide guidance as they cannot see what exactly the service technician is looking at and the service technician cannot describe it.What should the company implement to handle this sort of issue?

  • Microsoft Dynamics 365 Guides
  • Microsoft Dynamics 365 Remote Assist
  • Microsoft Teams
  • Resource Scheduling Optimization

  Reveal Answer Answer: B Next Question

• Question 4

  

  Dispatchers at Contoso have access to a wide range of information because they often cover for each other within the region. However, for their normal dairy operations, they only need to be able to see resources in their territory.The dispatcher needs to customize their schedule board to filter resources to their territory. What should the dispatcher do?

  • On the Filter & Map View window, select a Service Territory, then select Save Current Filters as Default.
  • On the Filter & Map View window, select a Resource Type, then select Save Current Filters as Default.
  • In the Scheduler Settings, select one Territory.
  • Add a Booking Requirements tab.

  Reveal Answer Answer: A Next Question

• Question 5

  

  You are implementing Dynamics 365 Field Service for Contoso Manufacturing.You need to set preventive maintenance schedules for multiple sub-components that have a different maintenance routine than the top-level or parent asset. The goal is to increase asset useful life and provide increased customer satisfaction.What should you do?

  • Create Asset Properties, and associate the appropriate new Asset Property schedule to each sub-component.
  • Create Asset Categories for each preventive maintenance schedule, and assign to the appropriate sub-component.
  • Create an Agreement for each Asset Sub-Component to ensure the proper preventive maintenance schedule is set
  • Associate an Agreement Booking Incident to the Asset Sub-Component requiring a different preventive maintenance schedule.

  Reveal Answer Answer: D Next Question

• Question 6

  

  You are a Dynamics 365 for Field Service administrator for a construction company. You need to schedule a work order for a group of resources that will work together for a set number of days,week, or months.How should you achieve the goal without scheduling the same requirements multiple times manually by using the schedule board (or with the schedule assistant)?

  • Use Facility Scheduling
  • Use Multi-Resource Scheduling
  • Use Resource Crew Scheduling
  • Use Universal Resource Scheduling

  Reveal Answer Answer: B Next Question

• Question 7

  

  Your organization is planning to use Microsoft Azure loT Hub to manage the loT devices which monitor the temperature of the cold storage. You need to install the Microsoft Dynamics 365 Connected Field Service solution with Azure loT Hub. Which Azure security role is a prerequisite to the installation?

  • Application Administrator
  • Dynamics 365 Administrator
  • Cloud Device Administrator
  • Account Administrator

  Reveal Answer Answer: B Next Question

• Question 8

  

  You are the lead consultant on a Dynamics 365 Field Service implementation for an automotrve repair company.The company wants to be able to create work orders from customer emails using the Field Service app for Microsoft Outlook.What are two ways to do this? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.After selecting the field Service app icon on the email select the Work orders tab and select the plus icon to manually create a work order

  • From the email, select the Field Service app icon and select Create a work order from email
  • From the email, select the Field Service app icon to automatically create the work order, then select the Work orders tab to find and schedule the work order that was automatically created
  • From the email, select the Share to Teams icon where you can generate the work order.
  • Select the Viva Insights app icon on the email and select the Book work order option.

  Reveal Answer Answer: A, B Next Question

• Question 9

  

  You are a Dynamics 365 for Field Service scheduling coordinator. When you select the Book button on a work order, Technician A never shows up as available.You need to update the system to see Technician A's availability.What should you do?

  • Set Enable for Availability Search to Yes on the Technician A bookable resource record.
  • Set Ignore Proposed Bookings to Yes on the Schedule Assistant view.
  • Set Real Time Mode to Yes on the Schedule Assistant view.
  • Set Display on Schedule Board to Yes on the Technician A bookable resource record.

  Reveal Answer Answer: A Next Question

• Question 10

  

  You are a Dynamics 365 for Field Service Mobile Administrator (FSM).When technicians log into FSM, they receive the following message:''Your organization has not configured Field Service Mobile.''You log into FSM and cannot reproduce the issue with your login.What must you do to fix the issue?

  • Update the Security Roles for the FSM project within Woodford.
  • Update the Priority for the FSM project within Woodford.
  • Update the Security Roles for all Bookable Resources within Dynamics 365.
  • Set Enabled for Field Service Mobile to Yes for all Bookable Resources.

  Reveal Answer Answer: A Next Question

Page: 1 / 35
Total Questions: 173

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