Exin (ITSM20F.EN) Practice Q&As
Vendor: ExinExam Code: ITSM20F.EN
Exam Name: IT Service Management Foundation Exam
Certification(s): ITSM ISO IEC 20000
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The questions for ITSM20F.EN were last updated On May 29,2026
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Total Questions: 0
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What is a requirement according to ISO/IEC 20000-1 when establishing the Business relationship management process?
Answer: C Next Question -
According to ISO/IEC 20000-1, the use of suppliers to provide aspects of the Service Management processes is acceptable.What level of the supply chain must the service provider manage?
Answer: B Next Question -
Which interested party will define Service level requirements?
Answer: A Next Question -
What is the objective of the service reporting process?
Answer: C Next Question -
Which of the following activities in the Problem Management process is related to the Change Management process?
Answer: C Next Question -
What is the objective of the maintain and improve the SMS stage (Act)?
Answer: C Next Question -
What is the contribution of Availability Management to the Service Level Management process?
Answer: A Next Question -
Through which process does the implementation of a new or changed service, including closure of a service, need to be planned and approved?
Answer: B Next Question -
A company decides to apply the principle of continual improvement. Which action would result from this decision?
Answer: A Next Question -
A service provider discovers root cause of repetitive incident. The budget does not allow a permanent resolution.What actions must the service provider now take?
Answer: A Next Question
Total Questions: 0