Salesforce B2B-Solution-Architect Exam Questions Answers

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Salesforce Certified B2B Solution Architect Exam B2B-Solution-Architect Questions and Answers

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Page: 1 / 23
Total Questions: 112

Questions & Answers PDF

• Question 1

  

  Universal Containers (UC) currently utilizes Sales Cloud and Experience Cloud for its customers. For the next phase in its digital transformation, UC would like to enable its vast dealer network with the kinds of tools its direct Sales teams are currently using. UC is considering Partner Communities (PRM) on Experience Cloud. UC's concern at the moment is making sure that its dealer network only gets access to the opportunities they themselves bring to UC or that UC submits to the dealer to close. This is a concern for the VP of direct sales who has issues with bringing PRM in at all. What is the initial suggestion a Solution Architect should provide to make Partner Communities work for UC?

  • Create two account lookups on the opportunity, one for dealer and one for partner company, and create sharing rules to share the records.
  • Create public groups of partner companies and users at dealers, and share the opportunities using sharing rules.
  • Utilize the external sharing model to differentiate the sharing models between Internal Sales users and External Communities users.
  • Utilize the same sharing model within the Partner Community that customers are currently using within the Customer Community.

  Reveal Answer Answer: C Next Question

• Question 2

  

  Universal Containers (UC) has expanded rapidly in recent yean following a number of acquisitions. The new CMO wants to use all Leads from one of the acquired Salesforce orgs to luck-start a new targeted campaign in uC's mam Salesforce org. The acquired company would like to keep its Lead data because it enriches the Lead before it comes into Salesforce via third-party marketing tool and supports its direct sales channel. Beyond the Lead use case, both Salesforce orgs will remain completely independent from one another. Which integration approach should a Solution Architect recommend between the UC mam org (the target org) and the acquired org (the source org)?

  • Discuss a strategy that includes manually migrating all Leads from the source org to the target org every day using data loader.
  • Discuss a strategy between the source org and target org Sales teams on the criteria of Leads to migrate from the source org to the target org, and migrate Leads to the target org before the enrichment within the source org.
  • Discuss long-term strategies around deprecating the source org's ability to collect and enrich Lead data, and start to direct all Leads to the target org and ignore the source org.
  • Discuss a strategy between the source org and target org Sales teams on the criteria of Leads to migrate from the source org to the target org, and migrate Leads to the target org after they are enriched in the source org.

  Reveal Answer Answer: D Next Question

• Question 3

  

  Universal Containers (UC) wants to enhance the online purchase experience for its customers. The product and pricing information is managed in a separate ERP, while customer purchases are primarily triggered online through self-service. UC often offers promotions and discounts through various online seasonal events. UC wants the ability to provide customized quotes based on its relationship with the customer, as well as proactively process and monitor renewal and upgrade opportunities. A Solution Architect has identified Sales Cloud, CPQ, Billing, and B2B Commerce as part of a potential multi-cloud solution. Based on the above considerations, which option identifies the optimal data flow for this solution?

  • Pricing and Product data should be pushed from ERP to B2B Commerce via the CPQ B2B Commerce Connector to CPQ. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and surfaced on B2B Commerce via a Lightning component.
  • Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be managed in CPQ as CPQ is the pricing master. Invoice and Billing should be managed in B2B Commerce and pushed to Billing.
  • Pricing and Product data should be pushed from ERP to both CPQ and B2B Commerce, keeping single source of truth. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and pushed to B2B Commerce.
  • Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and presented on B2B Commerce via a Lightning component.

  Reveal Answer Answer: A Next Question

• Question 4

  

  Northern Trail Outfitters (WO) is transforming its service experience. NTO has created a RACI matrix to understand the key stakeholders' responsibilities for activities and decisions during a Salesforce Field Service discovery workshop. Which three NTO stakeholders should a Solution Architect recommend be defined as Consulted during the discovery workshop? Choose 3 answers

  • Field Service Manager
  • NTO employee representing a typical customer
  • Business Analyst
  • Field Service Agent
  • Project Manager

  Reveal Answer Answer: A,B,E Next Question

• Question 5

  

  A Solution Architect is delivering a multi-cloud implementation to a client. A diagram is required to communicate the vision and strategy of the solution to the business executives and stakeholders at a high level without going into too much detailed technical information. Which type of architecture diagram should the Solution Architect use?

  • Master Data Management (MDM) Diagram
  • Reference Architecture Diagram
  • Lightning Platform Architecture Diagram
  • Solution Architecture Diagram

  Reveal Answer Answer: B Next Question

• Question 6

  

  Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers' territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real-time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time. Which technical consideration should a Solution Architect make when designing collaborative forecasting?

  • Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the model.
  • If the sales user has many territories assigned to them, it can impact the performance of the forecast.
  • Important details should be tracked at the opportunity line level.
  • Forecast category names can be customized by submitting a Salesforce Support case.

  Reveal Answer Answer: B Next Question

• Question 7

  

  AC Computers has decided to extend its existing Sales Cloud solution by implementing Service Cloud and Marketing Cloud Account Engagement. AC Computers has defined two different work streams for Service Cloud and Marketing Cloud Account Engagement and wants each workstream to work iteratively in separate sandboxes and migrate to a single sandbox for UAT and integration testing. With the multiple workstreams, AC Computers needs a more rigorous change management process and an audit process. Which two options should AC Computers consider to support both implementation workstreams? Choose 2 answers

  • Use multiple development sandboxes and merge the workstream builds using change sets.
  • Use a version control system and CLI-based deployment tools to merge the workstream builds.
  • Use scratch orgs and continuous deployment tools to merge the workstream builds.
  • Use package-based deployments and scratch orgs to merge the workstream builds.

  Reveal Answer Answer: A,C Next Question

• Question 8

  

  Universal Containers (UC) delivers packaging solutions to its customers based on volume schedule, which is part of a contract that UC is closing. Customers place orders against these contracts, and the orders are maintained in an ERP system outside of Salesforce. Employees of UC want to track invoicing payment status on a monthly basis so that they can identify early when customer orders fall short of the contractual target. Which two solution components should a Solution Architect recommend to meet this requirement? Choose 2 answers

  • Opportunities and Opportunity Products from Sales Cloud
  • Product and Revenue Schedules from Sales Cloud
  • Invoicing payment status sync between Salesforce Billing and ERP
  • Orders and Order Products from Sales Cloud and a MuleSoft integration with the ERP

  Reveal Answer Answer: A,B Next Question

• Question 9

  

  Different teams at Universal Containers (UC) are experiencing challenges using their existing tools. The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements. UC wants to improve its relationship with customers, so a digital redesign program is starting with the goal of moving to Salesforce solutions. Which three steps are necessary to set up a program roadmap? Choose 3 answers

  • Identify the high-level workload capacity and planning of the IT and Legal teams.
  • Prioritize the transformation of activities involving the least development.
  • Create project plans for each of the projects that will be on the roadmap.
  • Prioritize the transformation of activities related to customers' interactions.
  • Explain how the program contributes to the business's goals.

  Reveal Answer Answer: A,C,E Next Question

• Question 10

  

  AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that the system is complicated and hard to navigate. What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption?

  • Place all training materials on the home page so users can find them easily.
  • Record hour-long pieces of training for each job role so users can review on their own time.
  • Break down training materials into quick reference guides for job-specific functions.
  • Ensure each team has a Salesforce champion that can provide one-on-one training.

  Reveal Answer Answer: A Next Question

Page: 1 / 23
Total Questions: 112

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