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The typing notifications can be sent to the chat window using a POST with the .
Error 400 by Notification service means the channel has been idle for 24 hours.
What type of trunk would you configure to connect to AudioCodes phones?
Currently, you manage all agents’ schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or otherevents that take them away from the queue You would like to manage these in an easier and more automated way.Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?
If a WebSocket gets closed due to any issue, the events sent by Genesys Cloud CX are automatically queued and sent once the WebSocket is open again.
To assign a Prompt resource using the API, you must have the permission assigned.
In Code Authorization grant OAuth flow, a code is exchanged for a token.
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.
Arrange the following five stages of migrating from a BYOC Cloud or Genesys Cloud CX Voice to a hybrid media organization in the correct order?
As the Genesys Cloud CX product grows, additions are made to the API to support new features in the form of new resources, new HTTP methods for existing resources, and so on.When breaking changes are necessary, they are deferred to the next major revision of the API, whenever possible.
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