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Aaron is an agent who is interacting with a customer, and the call is being recorded. The customer is about to share payment information. Select the appropriate statement(s) that apply to this scenario. (Choose two.)
Which dialing mode dials multiple contacts once an agent becomes available?
Richard is assigned the task of creating custom Outbound Campaign scripts. He wants to display the current value of the customer's first name on the script page. Help him by choosing the correct syntax.
Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CXorganization.
Identify the template that contains one or more visual components that you can insert into a script page.
A number plan determines how many and which digits are necessary for call routing.
Select the categories of Prompts in Architect. (Choose two.)
Debbie is the admin for two Genesys Cloud CX organization(s) (Org A and Org B) and is responsible for creating scripts. Both organizations have similar script layout(s). Select the correct statement that applies to this scenario.
You are a contact center administrator and are required to create a script to allow agents to write data to an external CRM. Select the correct sequence.
The tab in the right pane lists the errors in the script and helps you to locate them.
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