Salesforce B2C-Solution-Architect Free Sample Exam Questions 2026

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Page: 1 / 31
Total Questions: 152

Questions & Answers PDF

• Question 1

  

  A company is in the process of defining the right systems to deliver key capabilities for its B2C business. The company has about 2 million customers, each placing an average of 100 orders each year through its existing B2C Commerce platform. The company needs a system that can: • Deliver a full list of all customer orders throughout their engagement lifetime • Provide lifetime engagement tracking and history of the customer • Calculate the lifetime value of customers based on their orders Which three systems should a Solution Architect recommend to meet the company's requirements' Choose 3 answers

  • Salesforce Order Management
  • Service Cloud
  • Sales Cloud
  • Marketing Cloud
  • Heroku

  Reveal Answer Answer: A,B,D Next Question

• Question 2

  

  A customer has been using Marketing Cioud with their existing (non-Salesforce) ecommerce site for more than 3 years and is now implementing Service Cloud to help improve the quality of support given to their customers. While Service Cloud will be integrated with the ecommerce site and they want to use many Marketing Cloud Connect features, the customer is insisting on continuing to use the existing integration between the ecommerce site and Marketing Cloud until they move to Salesforce B2C Commerce (planned for the coming 2 years). Which two concerns should the Solution Architect raise with the customer considering the approach they want to take? Choose 2 answers

  • Additional Matching rules will need to be implemented in Service Cloud to ensure identities are merged before messaging in Marketing Cloud.
  • Email tracking for messages sent from the ecommerce site will not be replicated via Marketing Cloud Connect and therefore will not be visible to the Service Agents.
  • Journey Builder will need to be used to update the Contact Key directly in Marketing Cloud to ensure the existing ecommerce site integration can continue to be used.
  • Contacts may be duplicated in Marketing Cloud during the transition phase, and additional work may be required to merge identities at a later date.

  Reveal Answer Answer: B,D Next Question

• Question 3

  

  An existing Salesforce customer has B2C Commerce, Service Cloud, and Marketing Cloud, but none of their customer data is integrated. Marketing Cloud has around 2 million subscribers using email address as the subscriber key, B2C Commerce has 750,000 registered customers, and Service Cloud only has records for about 50.000 customers who have previously created support cases or contacted customer service. What is the optimum sequence of events a Solution Architect should follow when integrating customer data across these systems?

  • Marketing Cloud Subscriber Key Migration, Load Marketing Cloud Subscribers into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Load B2C Commerce customers into Service Cloud, Enable Marketing Cloud Connect
  • Load B2C Commerce customers into Service Cloud, Load Marketing Cloud Subscribers Into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Marketing Cloud Subscriber Key Migration, Enable Marketing Cloud Connect
  • Load B2C Commerce customers into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Marketing Cloud Subscriber Key Migration, Load Marketing Cloud Subscribers into Service Cloud, Enable Marketing Cloud Connect
  • Marketing Cloud Subscriber Key Migration, Enable Marketing Cloud Connect, Load Marketing Cloud Subscribers into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Load B2C Commerce customers into Service Cloud

  Reveal Answer Answer: B Next Question

• Question 4

  

  Universal Containers (UC) Is utilizing B2C Commerce today and is considering utilizing CDP as a means of unifying all of their systems and recognize their existing customers as individuals across systems. They are about to install the Commerce Cloud CDP Connector and would like to understand how the unified profile process will work. What configurations should a Solution Architect create to correctly identify unified profiles as individuals between CDP and B2C Commerce?

  • Create Data Segments within CDP and create customer groups within B2C Commerce with the CDP Data Segments
  • Create Customer Groups within B2C Commerce and create data segments within CDP with CDP Data Segments
  • Create Individuals within CDP and create customer groups within B2C Commerce with the correct segments
  • Create Data Segments within CDP and create customers within B2C Commerce with the CDP Data Segments

  Reveal Answer Answer: C Next Question

• Question 5

  

  Key business stakeholders have asked for a new business requirement that requires a multi-cloud solution design using self-service commerce, a service agent console, and marketing communication. A Solution Architect was brought in to lead the end-to-end solution design and delivery. Which two actions should the Solution Architect take to accurately capture these requirements' Choose 2 answers

  • Set up DevOps processes and environments in preparation for the discovery workshops.
  • Design the solution and hand it off to the delivery team to start to build and test it.
  • Include functional and technical experts across discovery workshops to ensure requirements and priorities are captured.
  • Draft a requirements and process document. Invite key business and technical/design team stakeholders to review and approve.

  Reveal Answer Answer: C,D Next Question

• Question 6

  

  Universal Containers (UC) uses B2C Commerce, Marketing Cloud, and Salesforce OMS for their online sales capabilities. Given recent logistics constraints and challenges, many customers are asking UC for the ability to make their purchases online but pick them up at a local store or location (BOPIS). Which consideration should a Solution Architect keep in mind when designing a solution for UC that would allow for this functionality?

  • Manage inventory data inside of Salesforce OMS so it is easier to parse by store.
  • Manage B2C Commerce geolocation data for stores on an order by order basis.
  • Manage inventory data inside of B2C Commerce so it is easier to parse by store.
  • Marketing Cloud Mobile Push is required for this solution and must be enabled.

  Reveal Answer Answer: C Next Question

• Question 7

  

  A multi-brand company uses 82C Commerce, Service Cloud, and Marketing Cloud and wants to deliver integrated customer experiences across these Salesforce products, The company has one B2C Commerce realm Serving two storefronts, a Salesforce ora, and a Marketing Cloud Instance. None of these Salesforce Clouds are integrated. The company wants to know which Salesforce products require custom integration for this multi-cloud architecture. Which two considerations should a Solution Architect provide to answer the company’s question? Choose 2 answers

  • An integration between Service Cloud and B2C Commerce is not necessary, as these clouds are natively integrated and both products are built on the Salesforce Platform.
  • An integration must be developed between 82C Commerce and Service Cloud to enable the synchronization of customer profiles and unlock REST API access between the two products.
  • An integration must be developed between Service Cloud and Marketing Cloud to enable Marketing Cloud REST API access from Service Cloud.
  • An integration must be developed between B2C Commerce and Marketing Cloud to enable Marketing Cloud REST APT access from B2C Commerce.

  Reveal Answer Answer: B,D Next Question

• Question 8

  

  A company wants to use the Salesforce Platform for their needs. They need a marketing solution, an online ordering platform, and a b solution for service agents, The goal of the company is to provide end-to-end support for their customers. What is an example of a deliverable that the Solution Architect should provide to make sure the company understands the solution that is needed?

  • Technical Design Specification showing the data mapping/model and systems integration
  • Final design document for storefront pages and service agent experience
  • Email templates and copy for suggested marketing emails
  • Organization chart of the company completed by the Solution Architect

  Reveal Answer Answer: A Next Question

• Question 9

  

  A company contracted with a Satesforce implementation partner. A Solution Architect and a functional architect from the partner firm met with the business and IT stakeholders in the initial business discovery workshop. During that time, the Solution Architect gathered requirements about how the system needs to function in Salesforce with data flowing to downstream systems. The company also provided sketches of a potential user interface they want to see. Which three actions should the Solution Architect take to ensure the right solution can be delivered? Choose 3 answers

  • Capture functional specifications that contain business processes and expectations of how they translate to user interface behavior.
  • Design the annotated wireframes of the current user interface and finalize the future state data architectures.
  • Ask the company to describe system integrations and primary source of records to support business requirements.
  • Investigate the challenges that the company is experiencing with their existing setup and understand how they expect the future solution to solve those challenges.
  • Thank the company for providing solution specifications and deliver those to the technical team.

  Reveal Answer Answer: A,C,D Next Question

• Question 10

  

  Given that a company wants the purchase data from B2C Commerce In Sales Cloud, what standard objects from Sales Cloud should a Solution Architect map to B2C Commerce objects?

  • Individual, Opportunity, Purchase
  • Profile, Order, Opportunity
  • Account, Order, Pricebook
  • Contact, Order, Product

  Reveal Answer Answer: D Next Question

Page: 1 / 31
Total Questions: 152

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