Salesforce Field-Service-Consultant Free Sample Exam Questions 2026

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Page: 1 / 33
Total Questions: 163

Questions & Answers PDF

• Question 1

  

  Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments. Which two sharing options are available for these Service Appointments? Choose 2 answers

  • A Service Appointment can be shared by clicking Sharing on the record.
  • The Service Appointment's parent record can be shared with the assigned resource.
  • Auto-generated scheduled Service Appointments will be shared with resources.
  • Make the dispatcher the assigned resource on the Service Appointments.

  Reveal Answer Answer: A,C Next Question

• Question 2

  

  Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day. Which method of dispatching should a Consultant recommend implementing?

  • Automatically Dispatch Service Appointments using Drip Feed.
  • Automatically change the schedule policy.
  • Automatically change the status to Dispatched of all Service Appointments.
  • Automatically schedule unscheduled services to available Resources.

  Reveal Answer Answer: A Next Question

• Question 3

  

  Universal Containers plans to implement Crew Management to better support its clients. Which area does the Consultant need to consider as part of the recommendation?

  • The Preferred Resource service objective is ignored for active Crew Members.
  • Capacity-based scheduling is supported for Service Crews.
  • A service resource can only be 2 member of 2 single Crew
  • Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

  Reveal Answer Answer: A Next Question

• Question 4

  

  Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number. UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?

  • Create a product item and enter the serial numbers in the related list.
  • Create a product item with all the serial numbers in the notes section.
  • Create a product item for each door lock utilizing standard fields.
  • Create a product item and enter the Technicians’ lock quantity.

  Reveal Answer Answer: C Next Question

• Question 5

  

  universal containers wants to provide a view of emergency work that is only visible to dispatchers What should the consultant do to meet the requirement?

  • Custom gantt filter
  • Custom lightning component
  • Custom report in a private report folder
  • Custom list view

  Reveal Answer Answer: A Next Question

• Question 6

  

  Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources. Which configuration should a Consultant recommend for the Scheduling Policy?

  • Match Fields
  • Preferred Resources
  • Match Boolean
  • Required Resources.

  Reveal Answer Answer: C Next Question

• Question 7

  

  Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used. Which three data elements should a Consultant recommend tracking to support these requirements? Choose 3 answers

  • Inventory
  • Warehouse Locations
  • Products Consumed
  • Products Required
  • Mobile Locations

  Reveal Answer Answer: A,C,E Next Question

• Question 8

  

  Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application. Which approach should a Consultant recommend to meet the requirement?

  • Define a Visualforce page that creates a new Service Appointment record.
  • Define a Quick Action that creates a new Work Order record.
  • Define a Quick Action that creates a new Service Appointment record.
  • Define a Visualforce page that creates a new Work Order record.

  Reveal Answer Answer: B Next Question

• Question 9

  

  AW Computing uses a private record access model in the sales, support, and field service organizations. How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

  • Create a user territory for the technicians' primary and secondary territories.
  • Create a process to change the owner of the service appointment to the assigned technician.
  • Enable the sharing features in the Field Service settings in the Setup menu.
  • Configure a sharing rule to share dispatched service appointments with the assigned resource.

  Reveal Answer Answer: C Next Question

• Question 10

  

  A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account. Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently? Choose 2 answers

  • Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.
  • Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.
  • Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
  • Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.

  Reveal Answer Answer: A,D Next Question

Page: 1 / 33
Total Questions: 163

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