PEOPLECERT ITIL-4-Practitioner-Release-Management Free Sample Exam Questions 2026

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Page: 1 / 4
Total Questions: 20

Questions & Answers PDF

• Question 1

  

  [RM 2: The processes of the practice]An organization’s project and operational teams are concerned that individual releases involve some unnecessary activities and are missing some important activities. What is the BEST action for the organization to take to improve this situation?

  • Introduce proactive communication channels for the service provider to make release management processes more efficient
  • Review current release models, create additional models where appropriate, and automate where possible
  • Ensure that release management key metrics are integrated with metrics relating to deployment management and change enablement
  • Automate the release management activities together with development activities

  Reveal Answer Answer: B Next Question

• Question 2

  

  [RM 6: How ITIL capability model can help the practice]An organization has a dedicated release management team that is effective in managing releases, but this team has very poor coordination with the change enablement team. What capability level of release management does this indicate?

  • Level 1
  • Level 2
  • Level 3
  • Level 4

  Reveal Answer Answer: B Next Question

• Question 3

  

  [RM 5: The role of the practice and suppliers in the practice]What is MOST LIKELY to affect how significantly an organization’s release management activities are dependent on partners and suppliers?

  • The knowledge level of the organization’s users
  • The maturity of the release management practice
  • The amount of automation in the release management practice
  • The source of the organization’s products and technology solutions

  Reveal Answer Answer: D Next Question

• Question 4

  

  [RM 2: The processes of the practice]Which is a key input to the release planning and coordination process?

  • Documented findings on the success of a release
  • Updates to the continual improvement register
  • Details about the users who will be affected
  • Notifications to stakeholders about the release status

  Reveal Answer Answer: C Next Question

• Question 5

  

  [RM 4: How information and technology enable the practice]During a value stream walk of the incident resolution value stream, an organization has realized that some incidents take longer to resolve because installation of overdue software updates is required.What should the organization do to improve the incident resolution times?

  • Include release of the required updates in the incident resolution activities
  • Ensure that required updates are enforced as part of the ongoing operations and maintenance
  • Include release of the required updates in the request fulfilment activities
  • Ensure that required updates are included in the release of the new services

  Reveal Answer Answer: B Next Question

• Question 6

  

  [RM 4: How information and technology enable the practice]What automation tools should be used to help a release manager understand how the organization’s services are related to one another?

  • Analysis and reporting tools
  • Work planning and prioritization tools
  • Monitoring and event management tools
  • Enterprise architecture tools

  Reveal Answer Answer: D Next Question

• Question 7

  

  [RM 7: How to apply ITIL guiding principles for the practice]A service provider is reviewing its release management practice. It has been found that most releases meet their objectives and are delivered on time. However, teams and organizations using the service provider’s services are complaining that sometimes software updates interrupt their work during peak business hours. What should the service provider do to improve the release management practice by applying the ‘collaborate and promote visibility’ guiding principle?

  • Ensure an excellent user experience
  • Review the effectiveness of release models
  • Optimize the practice for the value streams
  • Do not overcomplicate the practice

  Reveal Answer Answer: A Next Question

• Question 8

  

  [RM 2: The processes of the practice] What is a description of a release?

  • A set of new service features that will benefit users
  • The repeated building and testing of code leading to deployment
  • All updated service versions that are mandatory for users
  • The guidelines for collating two or more changes

  Reveal Answer Answer: A Next Question

• Question 9

  

  [RM 3: The roles and competencies of the practice]A large organization is adjusting its IT organizational structure to optimize for faster, more collaborative, and less bureaucratic working practices. There is a significant number of changes and related releases that are handled by the product and project teams. What is the BEST way for the organization to position release management in the new organizational structure?

  • Establish a centralized release management team to manage all releases
  • Delegate all release management responsibilities to product and project teams
  • Delegate most release management responsibilities to product and project teams but appoint a release manager to coordinate and coach the teams
  • Appoint a release manager in every product team to coordinate and coach the team members

  Reveal Answer Answer: C Next Question

• Question 10

  

  [RM 5: The role of the practice and suppliers in the practice]A release manager is considering the involvement of third parties in the release management practice. Which release management activity is likely to have a dependency on third parties?

  • Release management alignment with other practices
  • Identifying an applicable model for a release instance
  • Performing a release according to an agreed model
  • Verifying a release according to the release plan

  Reveal Answer Answer: C Next Question

Page: 1 / 4
Total Questions: 20

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