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[RM 2: The processes of the practice]An organization’s project and operational teams are concerned that individual releases involve some unnecessary activities and are missing some important activities. What is the BEST action for the organization to take to improve this situation?
[RM 6: How ITIL capability model can help the practice]An organization has a dedicated release management team that is effective in managing releases, but this team has very poor coordination with the change enablement team. What capability level of release management does this indicate?
[RM 5: The role of the practice and suppliers in the practice]What is MOST LIKELY to affect how significantly an organization’s release management activities are dependent on partners and suppliers?
[RM 2: The processes of the practice]Which is a key input to the release planning and coordination process?
[RM 4: How information and technology enable the practice]During a value stream walk of the incident resolution value stream, an organization has realized that some incidents take longer to resolve because installation of overdue software updates is required.What should the organization do to improve the incident resolution times?
[RM 4: How information and technology enable the practice]What automation tools should be used to help a release manager understand how the organization’s services are related to one another?
[RM 7: How to apply ITIL guiding principles for the practice]A service provider is reviewing its release management practice. It has been found that most releases meet their objectives and are delivered on time. However, teams and organizations using the service provider’s services are complaining that sometimes software updates interrupt their work during peak business hours. What should the service provider do to improve the release management practice by applying the ‘collaborate and promote visibility’ guiding principle?
[RM 2: The processes of the practice] What is a description of a release?
[RM 3: The roles and competencies of the practice]A large organization is adjusting its IT organizational structure to optimize for faster, more collaborative, and less bureaucratic working practices. There is a significant number of changes and related releases that are handled by the product and project teams. What is the BEST way for the organization to position release management in the new organizational structure?
[RM 5: The role of the practice and suppliers in the practice]A release manager is considering the involvement of third parties in the release management practice. Which release management activity is likely to have a dependency on third parties?
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