Salesforce Salesforce-Communications-Cloud Free Sample Exam Questions 2026

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Page: 1 / 16
Total Questions: 77

Questions & Answers PDF

• Question 1

  

  Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

  • There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
  • Migrating millions of records will cause Order Management to fail during processing due to large volume
  • Migrating millions of records may reduce query performance due to large data volumes
  • This would require migrating all products sold within last 5 years, including those that are no longer sold.
  • Migrating Assets instead of orders would provide more business Value.

  Reveal Answer Answer: B, ,D Next Question

• Question 2

  

  Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

  • Model the router technical product and decompose it from the business internet offer.
  • Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
  • Model the router as an attribute of the business internet offer with a default value of ‘included’
  • Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review

  Reveal Answer Answer: A Next Question

• Question 3

  

  What are the 3 keys inputs used by order management to determine the output of MACD order.

  • Order and order item details
  • Quote and quote line items records
  • Fulfillment request and fulfillment request line records
  • Assets and inventory item records
  • Commercial and technical product configurations

  Reveal Answer Answer: A, ,D, ,E Next Question

• Question 4

  

  An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

  • Service Entitlement
  • Service Account
  • Contract Line Item
  • Subscription

  Reveal Answer Answer: D Next Question

• Question 5

  

  Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

  • What data and from which system will be migrated
  • Who will be the main point of contact for migration
  • What tools and databases will be used to perform the migration
  • What will be the overall cost for migration?
  • What is the quality, structure and frequency of the data migration?

  Reveal Answer Answer: A, ,C, ,E Next Question

• Question 6

  

  Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.

  • Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account
  • Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.
  • Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.
  • Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account

  Reveal Answer Answer: A Next Question

• Question 7

  

  A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

  • By automatically balancing order processing tasks across multiple orchestration items
  • By automatically balancing order processing tasks across multiple orchestration queues
  • By automatically queuing the fulfillment request to retry according to predefined retry policy.
  • By automatically queuing the fulfillment request to retry according to fallout analysis report.

  Reveal Answer Answer: C Next Question

• Question 8

  

  Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

  • Implement the router condition logic in the integration layer as callout task
  • Map all relevant information to the Customer Facing Service (CFS)
  • Use action type from fulfillment request lines in the callout condition task
  • Implement the router condition logic within decomposition layer with more conditions.
  • Use the Action type from Order items to the Decomposition Relationship Conditions.

  Reveal Answer Answer: D Next Question

• Question 9

  

  Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called “Installation Type” on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

  • An error at runtime no value will be assigned to the attribute “installation Type” on the technical product
  • No errors will be returned the value for ‘Installation type’ on the technical product will be set to most recently modified attribute.
  • No error will be returned the “installation type” will be copied as empty/null after decomposition on the technical product
  • An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes

  Reveal Answer Answer: B Next Question

• Question 10

  

  Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

  • Implement a callout orchestration item to execute a request on the fulfillment system for activation
  • Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
  • Implement a milestone orchestration item to execute request on the fulfillment system for activation
  • Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details

  Reveal Answer Answer: A Next Question

Page: 1 / 16
Total Questions: 77

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