Salesforce (Service-Cloud-Consultant) Practice Q&As
Vendor: SalesforceExam Code: Service-Cloud-Consultant
Exam Name: Salesforce Certified Service Cloud Consultant Exam
Certification(s): Service Cloud Consultant
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Verified Salesforce Service-Cloud-Consultant Exam Actual Questions & Answers by CertsDrive
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The questions for Service-Cloud-Consultant were last updated On May 28,2026
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Total Questions: 177
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Universal Containers wants to add functionality to its Service Cloud implementation so customers are able to add digital files to case records.Which functionality should a consultant recommend to meet these requirements?
Answer: B Next Question -
Universal Containers’ support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc.).Additional requirements are listed below:Support attachments up to 25 MB per inquiryUnder 2,500 inquiries per dayWhich configuration solution should a consultant recommend to meet these requirements?
Answer: A Next Question -
Universal Containers has recently implemented an Experience Cloud site to allow itscustomers to create and update their cases online. Customers should only be able to access the cases where they are listed as the contact, including cases created by the their behalf. support team on What should a consultant recommend to meet the requirement?
Answer: A Next Question -
Cloud Kicks will use the Salesforce Knowledge Article Importer to migrate existing articlesfrom another knowledge base. The current knowledge base includes how-to guides written in HTML. What is the recommended method to import the how-to guides into Salesforce Knowledge?
Answer: B Next Question -
Cloud Kicks is changing its case management system to Salesforce. All active accounts, contacts, and closed cases for the past 5 years need to be migrated to Salesforce for go-live. Which approach should a consultant use for data migration?
Answer: C Next Question -
Cloud Kicks is planning to provide different levels of support to customers in order to ensure its agents are working within theconfines of the service-level agreements (SLAs).Which feature should the consultant consider?
Answer: A Next Question -
How should a consultant configure a report that shows the average number of days that Cases stay open?
Answer: A Next Question -
Universal Containers is using Service Cloud for customer entry and case management, but order fulfillment, inventory, invoicing, and financialdata are stored in other systems.Which solution should a consultant recommend for integration?
Answer: C Next Question -
Universal Containers wants to ensure the contracted service level requirements for its customers are being met.What should a consultant configure to meet this requirement?
Answer: B Next Question -
Universal Containers (UC) has regional contact centers around the world. UC hasimplemented Service Cloud with the organization wide default for Cases set to Private. The UC role hierarchy is set up by region. Support managers want to see support metrics for their region by default. UC needs a scalable solution.Which strategy should a consultant recommend?
Answer: C Next Question
Total Questions: 177